The verification email did not arrive
Check spam and confirm that the address was typed correctly. Then request a new verification email from the sign-in page. Only the newest link should be used. Havre never asks for your password by email.
Havre domains and hosting support
Start with the answer.
Search account, payment, domain, WordPress hosting, renewal, and privacy-check troubleshooting.
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I forgot my password
Request a reset from the sign-in page. The response does not reveal whether an account exists. A reset link works once, expires after 30 minutes, and signs out existing sessions after the password changes.
A domain looked available but could not be registered
Search results are a quote, not a reservation. Availability is checked again before payment and again when the registry receives the request. If payment settles but Havre cannot deliver the domain, the full charge becomes refundable under the refund policy.
Payment or registration is still pending
Do not submit the same purchase with a new order. Havre uses one order reference to prevent duplicate registration and retries delivery automatically after a settled payment. Check the domain dashboard and service email for the current state.
A transfer is waiting
Confirm that the domain is unlocked and that the authorization code is current. The present registrar or registrant may also need to approve the transfer. Do not cancel the domain or change its nameservers while the transfer is pending.
Turn automatic renewal on or off
Open the domain management page and change automatic renewal online. Turning it off prevents the next scheduled renewal charge but does not cancel the registration term already purchased. Enabling it requires an authorized saved payment method.
A DNS change is not visible yet
Confirm that the saved record and nameservers are correct in the domain dashboard. Resolver caches can keep an older answer until its TTL expires. Havre supports defects in its own DNS controls, but configuring an unrelated hosting or email service is outside the included product support.
I am expecting a refund
A failed registration or incoming transfer is returned to the original payment method. Banks commonly take additional business days to display a card refund. Include the order reference if you contact Havre, but never send card details.
My WordPress site is still being set up
Open Website hosting in your Havre account and check the recorded stage. Domain attachment, WordPress installation, SSL, and the first privacy check are separate provider tasks. Do not buy the plan again or create a new order reference. Havre retries an incomplete paid order and escalates an OVH platform task when necessary.
The Havre privacy mark disappeared
The mark is withdrawn whenever the latest browser check finds an unknown or unapproved visitor-data destination, or when the check itself cannot complete. Open the public privacy evidence from Website hosting to see the hostname. Remove the integration or use the suggested Illumino, Epistolē, local-font, or click-to-load replacement; the next passing check restores the mark.
A theme or plugin broke my site
Havre supports the hosting setup and Havre connector. Content, third-party themes, plugins, custom code, and their compatibility remain the site owner’s responsibility. If the OVH hosting platform, included database, SSL, or file service is failing, Havre collects the provider task and service evidence and escalates that platform issue to OVH.
Cancel website hosting
Choose Cancel at term end from Website hosting. Auto-renew turns off immediately, but the paid site stays online through the displayed paid-through date. Havre then requests termination and withdraws the privacy mark. Download content and any supported backup before that date.
Restore a website or database backup
Contact asynchronous support with the site, approximate restore point, and whether the files, database, or both are affected. Do not send a WordPress, database, or FTP password. Havre can coordinate restore operations included with the OVH offer; repairing content or custom code after the restore is not included.
What Havre support covers
Havre supports defects in its account, checkout, registration, incoming transfer, renewal, domain and DNS controls, hosting orchestration, connector, and privacy-check service. Havre also coordinates documented failures in the underlying OVH hosting platform. Support is asynchronous by email; there is no live chat or phone support.
What is not included
Custom plans, customer-specific integrations, content creation, branding, page building, migration work, theme or plugin repair, custom code, third-party application setup, DNS strategy, business advice, and legal interpretation are consulting or third-party work and are not included.
Contact asynchronous support
Email account@havre.cloud from the address on your account. Include the domain, order reference, what you expected, what happened, and the approximate time. Never send your password, card number, reset link, or transfer authorization code.